Product Care
To maintain the quality and longevity of your Mountain Hound products, it is recommended to follow the care instructions provided with each item. Generally, hand washing with mild soap and air drying is advisable for most gear.
Products & Support
You can reach our Customer Support team by emailing contact@mymountainhound.com or by messaging any one of our social media profiles.
Yes, Mountain Hound products are designed to accommodate dogs of various sizes and strengths. For instance, the Adventure Bungee Leash features a flexible section that allows dogs to pull without yanking the owner, making it suitable for strong or energetic dogs.
Shipping & Returns
Most products are shipped within a couple of days. You will receive tracking information via email once your order has been shipped. For more details, visit our Shipping & Returns page.
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Returns - Standard Products
We offer a 180 day return policy for all items ordered on MyMountainHound.com or other affiliated websites. For more details, visit our Shipping & Returns page.
Order and Payment
Mountain Hound accepts various payment methods, including major credit cards and other secure payment options, to provide a convenient shopping experience.
Can I modify or cancel my order after it’s been placed?
Once an order is placed, it is processed promptly to ensure timely delivery. If you need to modify or cancel your order, please contact Mountain Hound’s customer support as soon as possible to determine if changes can be accommodated.
Still Need Help?
Contact Us below or via Social Media & Live Chat.